Privacy policy

Effective date: [12 October 2023]

Last updated: [12 October 2026]

DepolieTech ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing products, or requesting repair services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: your name, email address, telephone number, billing address, and shipping address.
• Order information: products purchased, order number, payment status, discounts, delivery method, and transaction details.
• Repair information: device make and model, reported faults, repair requests, photographs you provide, diagnostic findings, and repair history.
• Communications: messages sent through our contact form, email, or live-chat service.
• Technical information: IP address, browser type, device information, and website usage data collected through essential technologies and, where applicable, optional analytics technologies.

We aim to collect only information reasonably necessary for the purposes described in this policy.

2. How we use your information

We may use your information to:

• Process and fulfil orders.
• Arrange shipping or store pickup.
• Process payments and refunds.
• Respond to product, order, and repair enquiries.
• Assess devices and provide repair estimates.
• Send order confirmations, shipping updates, and service notifications.
• Prevent fraud, investigate suspicious transactions, and protect our website.
• Improve our website, products, services, and customer experience.
• Meet legal, accounting, tax, and regulatory obligations.
• Send promotional communications where permitted and where required consent has been obtained.

We do not use personal information for purposes incompatible with those described here without obtaining consent where required by law.

3. Payments

Payments made through our online store may be processed by Stripe or another payment service identified during checkout.

Payment providers may collect and process payment information under their own privacy and security practices. We receive information necessary to confirm transactions, manage orders, and handle refunds.

We do not intentionally store full payment card numbers or card security codes on our website servers.

4. When we share information

We may disclose relevant information to service providers that help operate our business, including:

• Payment processors (Stripe).
• Shipping and delivery providers.
• Website hosting and technical support providers.
• Email and notification services.
• Customer-support and live-chat providers (Tawk.to), which receive the messages you send in chat and basic device information.
• Spam-protection and security providers (Cloudflare Turnstile).
• Error-monitoring providers (Sentry), which receive technical error details. We configure this service so that it does not receive customer names, email addresses or private order links.
• Analytics providers, where used.
• Professional advisers and public authorities when legally required.

We limit disclosures to information reasonably needed for the relevant service or purpose. Service providers may process information in countries outside Canada, subject to applicable legal requirements and safeguards.

We do not sell personal information as a business model.

5. Cookies and similar technologies

Our website may use cookies and similar technologies to maintain shopping carts, support secure checkout, remember preferences, and understand website usage.

Non-essential analytics or advertising technologies, if implemented, will be managed according to applicable consent requirements. See our Cookie Policy for more information.

6. Data retention and security

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining repair records, resolving disputes, and meeting legal or accounting requirements.

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure. No method of electronic transmission or storage is completely secure.

7. Your privacy choices and rights

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or raise concerns about how your information is handled. You can send a request using the privacy request form on this website.

You may unsubscribe from promotional emails using the unsubscribe link provided. Transactional messages necessary to complete an order or service may still be sent.

We may need to verify your identity before responding to a privacy request. Certain information may need to be retained to meet legal obligations or resolve disputes.

8. Children's privacy

Our online store is intended for general customers and is not designed to knowingly collect children's personal information without appropriate authorization where required by law.

9. Third-party websites and services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

10. Changes to this policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The revised policy will be posted on this page with an updated date.

11. Contact us

For questions, access requests, or privacy concerns, contact:

DepolieTech Email: info@depolietech.com Phone: 613-291-0887 Privacy contact: [sales@depolietech.com] Business address: [Ottawa, ON]