Repair Terms and Conditions

These terms explain the general process for requesting repair services from DepolieTech.

1. Repair Requests

Customers may submit a repair request describing the device, its condition and the issue being experienced.

Submitting a request does not automatically mean that a repair has been accepted or that a repair appointment has been confirmed.

2. Device Check-in

When a device is received, its condition and the information provided by the customer may be recorded.

Customers should provide accurate information about known faults, previous repairs, physical damage and relevant device access requirements.

3. Assessment and Estimates

DepolieTech may need to inspect or diagnose a device before confirming the required work.

Where an estimate is provided, it should describe the proposed work and applicable charges.

Additional work outside an approved estimate requires further customer approval before proceeding.

4. Customer Approval

Customers may accept or decline a repair estimate.

Repair work covered by an estimate will not proceed until the required approval has been received.

5. Parts and Availability

Repair timelines may depend on the availability of replacement components, technical requirements and the complexity of the issue.

6. Data and Backups

Customers should back up important data before handing over a device for repair.

Repair activities may involve diagnostics, operating system changes, component replacement or other procedures that could affect stored data.

DepolieTech should not be provided with unnecessary passwords or sensitive personal information. Any required device access should be handled through an agreed, secure process.

7. Repair Completion and Payment

Customers will be notified when a repair is completed and the device is ready for collection or another agreed fulfilment arrangement.

Any outstanding approved charges must be settled according to the communicated payment terms.

8. Unsuccessful Repairs

Some device faults may not be repairable or may require additional work. Where this occurs, DepolieTech will communicate the findings and discuss the available next steps.

9. Collection

Customers should arrange collection after receiving notification that their device is ready.

Any applicable collection deadlines or storage charges must be communicated and agreed in advance, subject to applicable law.

10. Customer Questions

For questions about a repair, please reference your repair number when contacting DepolieTech.

These terms should be read together with any specific estimate, approval or service agreement provided for an individual repair.