Frequently Asked Questions
Shopping and Products
What products does DepolieTech sell?
DepolieTech offers technology products, including computers, laptops, accessories and selected pre-owned devices. Product availability and specifications are displayed on the relevant product pages.
Are your computers new or pre-owned?
Product condition is identified on each product listing. Please review the product description before placing your order.
How can I check whether a product is available?
Product availability is displayed on the product page. If you have questions about a particular item, contact us before placing your order.
Can I ask questions about a product before buying?
Yes. Contact us with the product name or model, and our team will assist you.
Orders and Payments
How do I place an order?
Browse our store, select the product you want and follow the checkout instructions.
How will I know my order has been received?
You should receive an order confirmation email containing your order reference and purchase details.
What payment methods are accepted?
Available payment methods are displayed during checkout.
Can I cancel my order?
Contact us as soon as possible. Cancellation depends on the order's payment and fulfilment status and the applicable cancellation policy.
Delivery and Collection
Do you offer pickup?
Available fulfilment options are displayed during checkout or communicated during order processing.
Will I receive a notification when my order is ready?
We will use the contact details provided with your order to communicate relevant fulfilment updates.
Repairs
Does DepolieTech repair computers?
Yes. You can submit a repair request for assessment.
How do I request a repair?
Submit a repair request through the available repair service or contact us with details about your device and its problem.
Will I be informed about the repair cost?
Where an estimate is required, we will communicate the proposed work and cost for your review before proceeding with that work.
How long will a repair take?
Repair times depend on the device, the issue, parts availability and the work required. We will communicate an estimated timeframe when sufficient information is available.
Can I decline a repair estimate?
Yes. Please notify us of your decision so that we can explain the next steps under the applicable repair terms.
Contact and Support
How can I contact DepolieTech?
Use the contact information published on our website to reach our team.
What should I include when contacting support?
Include your name, order or repair reference (if applicable), and a clear description of your enquiry.